Privacy Policy
Last updated: March 2026
1. Information We Collect
We collect information you provide directly to us when you create an account, build a store, or make a purchase. This includes your name, email address, phone number, and physical address. We also collect usage data (such as how you interact with our platform) and device information to improve our services.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our platform
- Process transactions and send related information
- Send you technical notices, updates, and security alerts
- Respond to your comments, questions, and customer service requests
- Personalize the AI assistant interactions on your storefront
3. Data Security
NexaNex uses standard security protocols and mechanisms (such as Firebase Authentication and Firestore Security Rules) to exchange the transmission of sensitive data such as credit card details. We take reasonable measures to help protect information about you from loss, theft, misuse, and unauthorized access.
4. Sharing of Information
We do not share your personal information with third parties except as necessary to provide our services (e.g., payment processors, hosting providers), comply with the law, or protect our rights. Business owners only see customer information relevant to orders placed on their specific stores.
5. Contact Us
If you have any questions about this Privacy Policy, please contact us at privacy@nexanex.pladinex.com.